Aloha Hawaiʻi
Support
We are here to help you get the most out of the island. If your answer is not below, write to us and we will reply as soon as we can.
When can I download Aloha Hawaiʻi?
The app is on its way to the App Store. This page will link to it as soon as it is available.
How do I restore my purchases on a new iPhone?
Sign in with the same Apple Account you bought with, open any guide’s purchase screen and tap Restore Purchases.
How do I ask for a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. If something you bought did not unlock, tell us and we will help.
A story does not open when I arrive at a stop.
Allow location access for the app and start the drive from its page. Stories open as you reach each stop.
How do I turn Aloha AI off?
Aloha AI is optional. You can decline it when the app asks, or withdraw permission later in the app’s privacy settings. The guides and your purchases keep working.
How do I change the language?
The app follows your iPhone’s language: English, Spanish, Japanese or Korean. To change it only for this app, open iOS Settings, Apps, Aloha Hawaiʻi, Language.
How do I delete my data?
Deleting the app removes the data stored on your device. To ask us to delete AI usage records on our server, write to us.
Contact us
Tell us your device model, iOS version and app version, and what happened. Please do not send passwords or payment details.